Customer service & support
From our work with a Spanish municipality of about 85,000 residents
Frontdesk AI grounded in the organisation’s actual policies and documented procedures. Before: citizens referred to specialist services, with appointments scheduled and follow-up replies arriving days later. Now: frontdesk staff resolve complex questions in real time. Answers cite approved policies. Unsupported questions are flagged for staff review. Full audit trail of what was said and why.
From scheduled follow-ups to real-time answers.
Read the case →